+44 77 2 77 55 305 info@oxford.edu.eu
Currency: $ Get Help
English English Vietnamese Vietnamese Hindi हिंदी (Hindi)
My Cart
Your Cart 0

    Your cart is empty.

  • Total (Amount) $0.00

Refund Policy

Oxford College Examination Platform

Effective Date: 1 October 2025

This Refund Policy explains the terms under which Oxford College may issue refunds for examination fees and related services provided through its digital platforms.

This policy applies to services provided through the official websites:

https://oxford.edu.eu/
https://exam.oxford.edu.eu/

By registering for and purchasing any examination or certification service, the candidate agrees to the terms described in this Refund Policy.

1. Institutional Information

Oxford College is an independent educational institution established in 1994 and provides digital certification examinations and professional evaluation services.

Oxford College
5 Brayford Square
London, E1 0SG
United Kingdom

Email: info@oxford.edu.eu
Phone: +44 77 2 77 55 305

2. General Refund Principles

Oxford College operates a digital examination platform that provides immediate access to examination services once a candidate registers.

Due to the nature of digital examination services, refunds are limited and subject to specific conditions.

All refund requests are reviewed individually and evaluated according to this policy.

3. Free Examinations

Examinations that are offered free of charge are not eligible for any refund or compensation since no payment is collected.

4. Paid Examination Fees

Paid certification examinations provide access to the examination system and certification assessment.

Once a candidate has started the examination session, the examination service is considered delivered and no refund will be issued.

5. Refund Requests Before Exam Access

Candidates may request a refund only if the examination has not yet been started and the request is submitted within 24 hours of payment.

Refund requests submitted after this period may not be approved.

Oxford College reserves the right to deduct any transaction or payment processing fees charged by payment providers.

6. Technical Issues

If a candidate experiences a verified technical issue caused by the Oxford College examination platform that prevents the examination from being completed, Oxford College may offer one of the following solutions:

  • A free rescheduled examination attempt, or

  • A partial or full refund, depending on the circumstances.

Technical problems caused by the candidate's own equipment, internet connection, or browser configuration are not eligible for refunds.

7. Examination Integrity Violations

Refunds will not be granted if the examination attempt is terminated due to violations of examination rules, including but not limited to:

  • Academic misconduct or cheating

  • Failure to comply with camera monitoring requirements

  • Use of unauthorized materials or assistance

  • Attempting the exam on behalf of another person

In such cases, the examination attempt may be invalidated without refund.

8. Certificate Issuance Fees

Digital certificates issued after successfully passing an examination are non-refundable.

Additional services such as:

  • Printed certificates

  • International shipping

  • Apostille or document legalization

may involve separate fees that are non-refundable once processing has begun.

9. Payment Processing

Payments are processed through secure third-party payment gateways.

Oxford College does not store sensitive financial information such as full credit card numbers.

Any refund approved by Oxford College will be issued through the original payment method whenever possible.

Processing times for refunds may vary depending on the payment provider and financial institution.

10. Fraudulent or Abusive Refund Requests

Oxford College reserves the right to refuse refund requests if there is evidence of:

  • Fraudulent payment activity

  • Abuse of refund policies

  • Multiple refund requests intended to circumvent examination fees

Accounts associated with fraudulent activity may be suspended.

11. Policy Updates

Oxford College reserves the right to update or modify this Refund Policy at any time in order to reflect operational changes or legal requirements.

Updated versions of this policy will be published on the official website.

12. Contact Information

For refund inquiries or support requests, please contact:

Oxford College
5 Brayford Square
London, E1 0SG
United Kingdom

Email: info@oxford.edu.eu
Phone: +44 77 2 77 55 305

Website:
https://oxford.edu.eu/

Examination Platform:
https://exam.oxford.edu.eu/